Refund, Cancellation & Service Termination Policy

Effective Date: 15.04.2025
Last Updated: 15.04.2025

At GetTarget, we strive to provide AI-driven e-commerce solutions that help businesses optimise their online sales. However, we recognise that customers may need to cancel services, request refunds, or terminate their agreements under specific circumstances.

This policy outlines the terms and conditions governing refunds, cancellations, and service terminations in accordance with our Terms & Conditions (T&C), Privacy Policy, and Service-Level Agreement (SLA).

Clients are encouraged to review this policy carefully before purchasing or subscribing to any GetTarget service.

Summary of Key Policies

• Subscription-Based Plans: No refunds; cancel any time to stop future charges.
• Pay-for-Performance Plans: Partial refunds only if SLA targets are unmet.
• Service Termination: Clients lose access to AI tools & data post-termination.
• Cancellation: Clients remain responsible for any outstanding fees.
• Refund Requests: Must be submitted within 30 days with supporting details.

1. General Policy Overview

• This policy applies to all services provided by GetTarget, including but not limited to AI-enhanced market research, product optimisation, AI-powered pricing, marketplace optimisation, advertising management, inventory forecasting, and cross-border expansion.
• By using GetTarget’s services, the client agrees to abide by this refund, cancellation, and termination policy in conjunction with the T&C and SLA.
• Refund eligibility depends on the service plan, usage, and the reason for cancellation or termination.
• GetTarget reserves the right to update this policy to reflect changes in services, pricing structures, or compliance requirements.

2. Service Cancellation Policy

2.1 Cancellation by the Client

• Clients may cancel their service subscription at any time via their account dashboard or by contacting support@gettarget.ai.
• Cancellations made before the next billing cycle will prevent further charges, but no refunds will be issued for the remainder of the current billing period.
• If a client is on a custom or enterprise contract, a minimum notice period of 30 days is required before cancellation takes effect.
• Clients remain responsible for any outstanding fees incurred before cancellation.

2.2 Cancellation by GetTarget

• GetTarget reserves the right to cancel or suspend a client’s service under the following circumstances:
  – Violation of T&C or SLA, including fraudulent activities.
  – Non-payment or failed transactions beyond the allowable grace period.
  – Abuse of AI automation tools, leading to policy violations on third-party marketplaces.
  – Breach of data security policies or misuse of GetTarget’s platform.
• If cancellation is due to a T&C or policy violation, the client will not be eligible for a refund.
• GetTarget will notify the client via email before enforcing cancellation, except in cases of fraudulent or illegal activity.

3. Refund Policy

3.1 Refund Eligibility

GetTarget offers limited refunds based on the nature of the service and the circumstances of the refund request:

Refunds are only issued for valid service failures under SLA commitments.

3.2 Refund Request Process

• Clients requesting a refund must submit a written request to support@gettarget.ai within 30 days of the disputed charge.
• Refund requests must include:
  – Client name and account details
  – Reason for refund request
  – Relevant proof of service failure (if applicable)
• Refunds will be processed within 30 business days after approval.
• Refunds are issued via the original payment method. Processing times may vary depending on financial institutions.

4. Service Termination Policy

4.1 Termination by the Client

• Clients who wish to terminate their contract permanently must notify GetTarget via support@gettarget.ai with at least 30 days’ notice.
• Upon termination, the client will lose access to all AI-driven services, tools, and historical data.
• Clients should export any necessary data before termination, as GetTarget does not guarantee post-termination data recovery.
• Termination does not exempt the client from outstanding fees—all unpaid balances must be settled before closure.
• If reactivation is requested after termination, clients may need to re-subscribe under new pricing and terms.

4.2 Termination by GetTarget

• GetTarget may terminate a client’s contract and close their account under the following conditions:
  – Repeated violations of platform policies (e.g., misuse of AI-powered pricing, unauthorised API integrations).
  – Failure to comply with data security measures or marketplace guidelines.
  – Non-payment of invoices for more than 30 days.
  – Breach of SLA obligations impacting service reliability.
• Clients terminated for policy violations will not be eligible for refunds or service credits.

4.3 Consequences of Service Termination

• Upon termination, GetTarget discontinues all ongoing services, including:
  – AI-enhanced market research
  – Product optimisation
  – Marketplace optimisation
  – AI-powered pricing adjustments
  – Ad campaign optimisation
  – Marketplace performance monitoring
  – Inventory forecasting tools
  – Cross-border expansion
• GetTarget is not responsible for post-termination issues, including but not limited to:
  – Loss of access to historical data and reports
  – Missed pricing updates affecting marketplace competitiveness
  – Disruptions in automated fulfilment or ad campaigns

5. Exceptions & Special Circumstances

While our standard refund, cancellation, and termination policies apply in most cases, we recognise that unique situations may arise where flexibility is needed. If a client experiences unforeseen circumstances that significantly impact their ability to use GetTarget’s services, we may offer alternative solutions on a case-by-case basis.

• GetTarget may grant exceptions in cases of:
  – Severe service failures under SLA guarantees (e.g., extended downtime beyond agreed limits).
  – Major platform outages preventing service usage (e.g., Amazon or eBay system-wide disruptions).
  – Mutual agreement between GetTarget and the client due to extraordinary circumstances (e.g., bankruptcy, business closure).
• In such cases, GetTarget may offer:
  – Partial refunds for unused service periods.
  – Account credits that can be used for future services.
  – Flexible termination options to minimise disruption to the client’s business.
• All exceptions are granted at GetTarget’s sole discretion.

6. Dispute Resolution for Refunds & Cancellations

• Clients with refund or cancellation disputes must first attempt resolution with GetTarget support. We encourage clients to contact us promptly with any concerns—our goal is to find a fair resolution.
• If no agreement is reached, disputes will follow the procedures outlined in the Terms & Conditions (T&C).
• Legal disputes will be governed under UK law and handled in UK courts.

7. Contact Information

For any refund, cancellation, or termination requests, contact:

Billing & Refunds: support@gettarget.ai
Customer Support: support@gettarget.ai
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT).